Knowledgebase: Reseller Hosting
How do I apply for a domain for my customer ?
Posted by Helpdesk Admin on 28 July 2009 02:25 PM

To register a domain to a customer that you have already set up ...

  • Log on to your reseller control panel
  • Click Billing in top-right to access Parallels Billing Automation.
  • Click Operation Director > Account Manager > Customers
  • Click on the customer (or use the search facility)
  • Click Orders and Add New Order
  • Select the Service Plan (domain type) - use search icon to select.
  • Select the Subscription Period (registration period) - use search icon to select.
  • Select the Parent Subscription to attach domain to (or just leave blank to park)
  • Enter the Domain Name and choose if you want to Create (register), Transfer or Renew it.
  • Click Next>>
  • Click Place Order (please note price shown is your price to your customer)

The domain registration will take the same details as the primary user in the account you are registering it under. If you need to register the domain in the name of someone else you should assign a different contacts to the domain during the registration process as this may be difficult to change afterwards.

At this point, the order is created and in the system, but is has status New and will not be processed yet. You now have the option of adding other domains or processing the order.

To add another domain to the order ...

  • Click Operation DirectorSales Manager > Customer Orders
  • Locate the order and click on it to view.
  • Click Provisioning Items and Add New Plan
  • Select new domain type, period, name etc as above
  • Click Place Order to submit the modified order

Once your order is complete, you can process it ...

  • Click Operation DirectorSales Manager > Customer Orders
  • Locate the order and click on it to view.
  • Click Open Order to commence processing
  • You can check the status of the order periodically.
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