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Authentication issue on mail services [resolved]
Posted by Helpdesk Admin on 04 July 2018 01:45 PM

There is an issue with one of our email account authentication servers at the moment.

This may prevent users logging on to webmail or fetching mail from POP3/IMAP accounts.

We expect this to be resolved within 30 minutes, but please check here for updates.

If outlook or other email program prompts for a new password you should not enter a different password - once the server is working correctly you will be able to log in normally.

[Update 13:55]

Authentication service is back online.
There may be some residual delays to mail delivery for the next 30 minutes while queued messages are delivered.