Sometimes resellers prefer to communicate personally with their customers, rather than have them receive emails generated by our billing and provisioning system, for example when new orders are placed, or when services are provisioned.

To prevent Parallels Billing Automation from sending order and financial emails to your customers:

1. Log on to your control panel, and click Billing (top right) to switch to PBA.
2. Click Communications Manager > Notification Manager
3. For many classes of communication you can select what format (Text/HTML/PDF) is used. If no format is selected, that message will not be sent.

To prevent Parallels Billing Automation from sending subscription welcome emails to your customers:

1. Log on to your control panel, and click Billing (top right) to switch to PBA.
2. Click Product Director > Service Plans
3. For each service plan, you can specify (or remove) the email template that is sent when a service plan is provisioned.

It is possible to put your own email address on the customer's account, however this can lead to problems with .ie domain registrations in particular (as the IEDR will reject any applications where the email address supplied is not obviously that of the registrant admin contact).