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Sep 13 |
Scheduled maintenance on legacy systems [Completed]
Posted by Helpdesk Admin on 13 September 2023 10:57 PM
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We'll be performing necessary maintenance and upgrades to some of our legacy storage systems from 22:30 Wednesday 13th September to 04:00 on Thursday 14th 2023. This will affect legacy database servers, some VPS Servers, and legacy control panels during the times above. Legacy Database servers: pemmysql01.irishdomains.com Legacy VPS servers: VZLIN01, VZLIN02 (IP Addresses 79.170.247.64 -79.170.247.92) Legacy Control Panel: cp.irishdomains.com The above systems, as well as websites using the database servers above, may experience intermittent outages during the times above. We will endeavor to minimize the effect on customer facing services Read more » | |
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Jun 20 |
Scheduled Network Maintenance
Posted by Helpdesk Admin on 20 June 2022 03:38 PM
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We will be performing maintenance on our network between 0200 and 0600 on Monday 27th June 2022 This is to facilitate work by an external provider and also to enable internal network hardware changes. Some delays and intermittent outages on hosting and email services between the times above are expected. Total service impact expected to be under 1 hour. Read more » | |
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Jan 30 |
Unscheduled maintenance on my.email.ie [completed]
Posted by Helpdesk Admin on 30 January 2022 09:27 AM
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Due to a software error, we are performing emergency maintenance on webmail node my.email.ie We expect this to last 3-4 hours, we apologize for any inconvenience. [Update: 10:30] The webmail node is back up and running. Read more » | |
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Dec 21 |
Holiday Arrangements 2021
Posted by Helpdesk Admin on 21 December 2021 05:53 PM
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Irish Domains wish all our customers and friends a very Merry Christmas and a prosperous 2022Our offices will be closed for the Holiday Season from 5pm on Thursday 23rd December 2021 to 9:30am Tuesday 4th January 2022. Sales and Accounts phone lines will be closed for direct calls during this time. Customer service and Support services during this period will follow our normal out-of-hours process (see below). Our online store will be available for domain registration, and hosting account signups 24/7 during this period, however please be aware that new .ie registrations requested over the period will only complete on the next working day for IE Domain Registry. Support tickets can be submitted through our Support Website and via email at help@id.ie. Please remember also that the resolution to most issues is available in the Knowledgebase so you should always check there first. To speed resolution and response, ensure that you include as much information as possible to identify and replicate the issue (including screenshots where appropriate) with your email or ticket. Our Billing & Accounts team can be contacted through our Support Website and via email at billing@id.ie. During the Holiday Period, support staffing levels may be lower than normal so tickets will be prioritized on basis of severity as determined by support staff. Read more » | |