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Mail service issue [resolved]
Posted by Richard Moran on 24 October 2016 03:11 PM

We have reports of customers experiencing issues accessing mail on our servers.

We're currently investigating the issue and will report with further detail as soon as possible.

If outlook or other email program prompts for a new password you should not enter a different password - once the server is working correctly you will be able to log in normally.

[Update 15:40]

This is due to a problem with our storage system. We are working on this now and expect service to be restored about 17:00.

[Update 16:25]

Email storage systems are repaired and back online. We are clearing some internal queues and will be re-enabling POP3/IMAP access at about 16:40, with SMT services following about 10 minutes afterwards.

[Update 17:00]

All services are running. There may be some residual delays in receiving emails early evening while all queues empty out and sending servers release held messages, mailbox access may be a little slower than normal for the next hour or so.

We apologize for any inconvenience.

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File system issues on server [Resolved]
Posted by Helpdesk Admin on 11 October 2016 05:25 PM

The Linux shared hosting server is experiencing issues with its file system. We will take it offline about 6pm in order to complete a file system check. We expect this to take a couple of hours.

This will affect a number of sites on shared hosting IP address

[Update 23:15]

Maintenance is complete on this server.

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Upgrade to database server PemMySQL01 [Completed]
Posted by Helpdesk Admin on 02 October 2016 06:12 PM

We will be performing maintenance and upgrade of MySQL server from between 11pm October 4th and 3am October 5th 2016.

Websites connecting to this server may show errors at times during the period above.

[Update 23:15]

Upgrade of server has started.

[Update 03:00]

Maintenance has completed.

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Maintenance of Automation Systems and Control Panel [Completed]
Posted by Helpdesk Admin on 27 September 2016 05:32 PM

We will be performing maintenance and upgrade tasks on our billing systems on the night of Monday 3rd October.

Control panels will be intermittently available between approximately 10pm on Monday night to 5am Tuesday Morning. Operations such as DNS changes, hosting access, presence builder etc will be affected at times during the window above. Scheduled operations such as VPS nightly backups may be delayed until after the maintenance has completed.

Cloud VPS, Shared Hosting, Email, SaaS services will run normally during this time.

[Update 10:15]

Maintenance has started.

[Update 04:30]

Maintenance is finished.

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