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Delays on [Resolved]
Posted by Helpdesk Admin on 27 September 2016 12:49 PM

There are some delays on emails inbound and outbound on right now because of a larger than usual quantity of messages in the processing queue.

This is being worked on now and should be resolved within the next 1-2 hours.

Update [14:00]

Queues are greatly reduced and should be back to normal within the hour.

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Problems accessing IEDR systems [Resolved]
Posted by Helpdesk Admin on 09 September 2016 08:07 AM

Since about 6:30am our systems have been unable to connect to IEDR to perform operations on .ie domain names, and .ie domains are currently showing as unavailable for registration in the store.

This appears to be an issue with IE Domain Registry systems as their site & console are currently down.

Until service is restored, it will not be possible to register, transfer or renew .ie domains or change name servers.

We will update when we have more information.

Update [11:30]

IEDR have restored connectivity to their systems.

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Updates to Automation Systems [Completed]
Posted by Helpdesk Admin on 06 September 2016 02:18 PM

We will be performing updates to our core automation systems on Thursday 8th and Friday 9th September.

Hosting automation systems will be upgraded on Friday morning between 12am and 8am on Friday 9th.

There will be some short outages after 9pm on Thursday to allow for pre-upgrade checks and database snapshots.

Control panels may be intermittently accessible during this time but we recommend not performing any DNS changes or major website changes between 9pm Thursday and 8am Friday as these may be interrupted or delayed.

Email, DNS, SaaS and Cloud VPS services should operate normally during the upgrade, however some short duration outages on shared hosting are possible during this time as individual hosting and database servers are restarted.

As announced previously, the legacy Site Builder 4.5 product is no longer supported due to lack of browser support. Access to SiteBuilder 4.5 will be removed shortly after the upgrade - sites will continue to display but it will no longer be possible to update them using SiteBuilder 4.5. It is recommended to migrate such sites to Parallels Presence Builder 12.

[Update: 00:05]

Upgrades have started, access to control panels will be intermittent.

[Update: 04:00]

All upgrades are completed.

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June Bank Holiday Arrangements
Posted by Helpdesk Admin on 03 June 2016 01:05 PM

Our offices will be closed from 4:30pm Friday 3rd June to 9am Tuesday 7th June 2016. Sales and Accounts departments will be closed during this time.

Technical support during this period will follow our normal out-of hours process (see below).

Our online store will be available for domain registration, and hosting account signups 24/7 during this period, however please be aware that .ie registrations will not complete until the IE Domain Registry resumes processing on 7th June 2016.

Support tickets can be submitted through our Support Website  and via email at

Please remember also that the resolution to most issues is available in the Knowledgebase  so you should always check there first.

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