Knowledgebase: Reseller Hosting
How do I create a customer under my reseller account ?
Posted by Helpdesk Admin on 28 July 2009 01:30 PM

Creating a customer account is quite simple ...

  • Log on to your reseller control panel
  • Click Billing in top-right to access Parallels Billing Automation (important!).
  • Click Operation Director > Account Manager > Customers > Add New Customer
  • Select Person or Company as appropriate for your customer. Usually you can leave Customer Class as Default unless you are segregating customers.
  • Click Next>>

Enter your customer details. Ensure that you fill out Country and State/Province (= County) correctly by clicking on the search icon beside each. This will ensure that the country and County are correctly formatted according to IEDR requirements for Irish and UK registrations. You should also enter the correct email address for your customer as the IEDR will reject any domain applications where the email address is not obviously that of your customer. IEDR rules do not allow the reseller details to be entered on domains. If you do not wish your customers to receive emails from PBA, then these can be disabled - see article on this in knowledgebase.

  • Click Next>>
  • Enter Customer Company Name
  • Click Next>>
  • Enter login name and password for the¬†customers main user account
  • Click Finish

Please note that it is very important that your customer is created under PBA (i.e. you click the billing icon when logging in) as otherwise the account will not be visible to the billing system. PBA will take care of ensuring that the customer details are duplicated into the provisioning side of the system (POA).

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