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Updates to Automation Systems [completed]
Posted by Helpdesk Admin on 21 November 2016 08:03 PM

We will be performing updates to our core automation systems on Thursday 24th and Friday 25th November.

Hosting automation systems will be upgraded on the morning of Friday 25th between 12am and 8am.

There will be some short outages after 9pm on Thursday 24th to allow for pre-upgrade checks and database snapshots.

Control panels may be intermittently accessible during this time but we recommend not performing any DNS changes or major website changes between 9pm Thursday and 8am Friday as these may be interrupted or delayed.

Email, DNS, SaaS and Cloud VPS services should operate normally during the upgrade, however some short duration outages on shared hosting are possible during this time as individual hosting and database servers are restarted.

As announced previously, the legacy Site Builder 4.5 product is no longer supported due to lack of browser support.Access to SiteBuilder 4.5 will be removed during or shortly after the upgrade - sites will continue to display but it will no longer be possible to update them using SiteBuilder 4.5. It is recommended to migrate such sites to Parallels Presence Builder 12 or to transition to a content management system (CMS) such as Wordpress.

[Update  00:00 25/11]

Maintenance has commenced.

[Update  08:50 25/11]

Maintenance has completed.

There may be some residual delays logging in to updated control panels but these should clear out over the course of the morning.