Migration of Customer Accounts to new System [Ongoing]
Posted by Helpdesk Admin on 11 June 2021 02:35 PM
Important notice for customers on our older Odin Automation Platform
For the past year, we have been deploying a good proportion of new customer accounts and services using our new billing and hosting platform.
We are now ready to commence moving our existing customers onto our newer platform in order to benefit from the improved services available.
There is more information available in the migration section of our new website but the main outline is below:
What are the differences between existing system and the new system ?
The new system provides enhanced security and improved performance for our customers. The main benefits are:
What data is being migrated?
Ultimately, everything, but we'll be proceeding in phases, as outlined below.
Will the upgraded service cost more ?
No, we are simply updating the underlying service provisioning and management expiry date, renewal costs etc. will remain the same
Can I opt out of migration?
Unfortunately it is not possible to opt out as the new platform is required to provide safe and secure sservices for all our customers.
How does the migration process work?
Accounts will be migrated in a number steps, depending on the services used:
1. Firstly, we will create a new account for you on our newer website at https://id.ie - we'll notify you immediately that happens so you can log in and create additional account users etc.
We'll do our best to keep you informed at each step in the process.
What should I do before the migration starts?
In general, no specific customer action is required in advance of the migration. If we do need you to do anything to help migrate particular service or during a particular phase, we'll let you know when the time comes. If you are using third party name servers for your domains, we suggest setting a low time-to-live (TTL) on website or email records to make any changes propagate faster, however we'll let you know closer to the time in such cases.
What if I have questions, or encounter issues with my services after migration ?
If you have any questions or post-migration issues, please contact our team via the integrated ticketing system in your new account. If you can't do that (or can't access your account), feel free instead to email us at email@example.com and we'll be happy to help.