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Network Maintenance [completed]
Posted by Helpdesk Admin on 10 April 2019 01:22 AM

We will be performing maintenance on our network between 0200 and 0600 on Friday 12th April

This is to facilitate work by an external provider and also to enable internal network hardware changes.

Some delays and intermittent outages on services between the times above are expected.

[Update 04:05]

Maintenance is completed.

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Reboot required on VPS hosting nodes VZLIN02/VZLIN03 [completed]
Posted by Helpdesk Admin on 03 April 2019 06:07 PM

The above VPS hardware nodes requires a reboot to facilitate software updates.

The node will be rebooted tomorrow night (4/4/19) between 23:00 and 01:00.

Expected downtime for each node is ~10 minutes.

VPS subscriptions with the following IPs will be affected ...

[Update 01:00]

Hardware nodes have been rebooted and are back online.

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Maintenance on shared hosting and email systems [Completed]
Posted by Helpdesk Admin on 23 March 2019 02:02 PM

We will be performing maintenance tasks on our Qmail and Cloud Linux Hosting clusters between 11:30pm on Tuesday 26th March and 3am on Wednesday 27th March.

Access to email services will be restricted for periods during the above window, websites may also exhibit short periods of interruption (10-20 minutes) during the above maintenance window.

If your email program prompts you for a new password for an address while sending or receiving, please do not change it as the original password will work after maintenance is complete.

[Update 11:35]

Maintenance has started.

[Update 02:45]

Maintenance has completed for tonight.

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Network Issues [Resolved]
Posted by Helpdesk Admin on 04 February 2019 03:00 PM

We are experiencing some intermittent network issues at the moment.

Services are running, however some connections are timing out or experiencing delays.

If your email program requests a new password, please do not enter a new one.

We will update shortly when we have more information.

[Update 15:25]

This looks to be a hardware fail, so we hope to have resolved in approximately 1-2 hours

[Update 17:55]

Unfortunately it looks like being a bit longer to complete, est by 8pm

[Update 21:15]

Additional network issue identified, est about 1-2 hours.

[Update 22:25]

Failed hardware has been replaced, all services are now restored.

[Update 23:25]

The main delay was that failing over to the standby unit caused some unexpected routing issues that were difficult to diagnose and resolve.

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