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Authentication issues on legacy Qmail/Webmail+ [Resolved]
Posted by Helpdesk Admin on 23 November 2023 11:42 AM

We've had reports of some customers experiencing authentication issues accessing the legacy Qmail/Webmail+ system

Email clients may refuse to log in or display password prompt (please do not enter new password).

We are investigating this currently and will update once we have more information.

Update [13:10]

We have identified a hardware issue causing the unavailability of the authentication database, we are working on restoring access to the database shortly.

Update [14:25]

We've been able to restore authentication for the moment, however the hardware is unfortunately not stable and we see errors happening so it is likely we'll have to restore the database on different hardware - during this time login access to Qmail/Webmail+ may be intermittent.

Update [15:30]

The authentication database has been restored to new hardware. Services should be working normally at this time. 

Note: if you have submitted an email password change during this time, it will likely not have been processed and the original password should still be in effect. There may be delays to password change requests submitted after the above times.

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Scheduled maintenance on legacy systems [Completed]
Posted by Helpdesk Admin on 13 September 2023 10:57 PM

We'll be performing necessary maintenance and upgrades to some of our legacy storage systems from 22:30 Wednesday 13th September to 04:00 on Thursday 14th 2023.

This will affect legacy database servers, some VPS Servers, and legacy control panels during the times above.

Legacy Database servers:

Legacy VPS servers:

VZLIN01, VZLIN02  (IP Addresses -

Legacy Control Panel:

The above systems, as well as websites using the database servers above, may experience intermittent outages during the times above. 
VPS on the above system may experience one or two restarts during the times above. 

We will endeavor to minimize the effect on customer facing services

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Scheduled Network Maintenance
Posted by Helpdesk Admin on 20 June 2022 03:38 PM

We will be performing maintenance on our network between 0200 and 0600 on Monday 27th June 2022

This is to facilitate work by an external provider and also to enable internal network hardware changes.

Some delays and intermittent outages on hosting and email services between the times above are expected.

Total service impact expected to be under 1 hour.

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Unscheduled maintenance on [completed]
Posted by Helpdesk Admin on 30 January 2022 09:27 AM

Due to a software error, we are performing emergency maintenance on webmail node

We expect this to last 3-4 hours, we apologize for any inconvenience.

[Update: 10:30]

The webmail node is back up and running.

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