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Jun
20
Scheduled Network Maintenance
Posted by Helpdesk Admin on 20 June 2022 03:38 PM

We will be performing maintenance on our network between 0200 and 0600 on Monday 27th June 2022

This is to facilitate work by an external provider and also to enable internal network hardware changes.

Some delays and intermittent outages on hosting and email services between the times above are expected.

Total service impact expected to be under 1 hour.


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Jan
30
Unscheduled maintenance on my.email.ie [completed]
Posted by Helpdesk Admin on 30 January 2022 09:27 AM

Due to a software error, we are performing emergency maintenance on webmail node my.email.ie

We expect this to last 3-4 hours, we apologize for any inconvenience.

[Update: 10:30]

The webmail node is back up and running.


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Dec
21
Holiday Arrangements 2021
Posted by Helpdesk Admin on 21 December 2021 05:53 PM

Irish Domains wish all our customers and friends a very Merry Christmas and a prosperous 2022

Our offices will be closed for the Holiday Season from 5pm on Thursday 23rd December 2021 to 9:30am Tuesday 4th January 2022.

Sales and Accounts phone lines will be closed for direct calls during this time. Customer service and Support services during this period will follow our normal out-of-hours process (see below).

Our online store will be available for domain registration, and hosting account signups 24/7 during this period, however please be aware that new .ie registrations requested over the period will only complete on the next working day for IE Domain Registry. 

Support tickets can be submitted through our Support Website  and via email at help@id.ie. Please remember also that the resolution to most issues is available in the Knowledgebase  so you should always check there first. To speed resolution and response, ensure that you include as much information as possible to identify and replicate the issue (including screenshots where appropriate) with your email or ticket.

Our Billing & Accounts team can be contacted through our Support Website  and via email at billing@id.ie.

During the Holiday Period, support staffing levels may be lower than normal so tickets will be prioritized on basis of severity as determined by support staff. 

Emergency support issues (critical outage events) should be sent by email to emergency@irishdomains.com so that we can jump on them quickly.


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Jun
11
Migration of Customer Accounts to new System [Ongoing]
Posted by Helpdesk Admin on 11 June 2021 02:35 PM

Important notice for customers on our older Odin Automation Platform

For the past year, we have been deploying a good proportion of new customer accounts and services using our new billing and hosting platform.

We are now ready to commence moving our existing customers onto our newer platform in order to benefit from the improved services available.

There is more information available in the migration section of our new website but the main outline is below:

https://id.ie/pages/migration

What are the differences between existing system and the new system ?

The new system provides enhanced security and improved performance for our customers. The main benefits are:

  • New, easier to navigate billing and automation system - control panels are easier to use.
  • Integrated ordering, domain/service management and support ticketing - everything though the one account.
  • Support for Anycast DNS for domains - faster and more resilient DNS service
  • Ability to enable two-factor authentication (2FA) for greater account security.
  • LiteSpeed powered web hosting - at least twice as fast as Apache while 100% compatible
  • Improved Webmail client including file sharing and chat.
  • Specific supports for WordPress websites including update management and server cache control

What data is being migrated?

Ultimately, everything, but we'll be proceeding in phases, as outlined below.

Will the upgraded service cost more ?

No, we are simply updating the underlying service provisioning and  management expiry date, renewal costs etc. will remain the same

Can I opt out of migration?

Unfortunately it is not possible to opt out as the new platform is required to provide safe and secure sservices for all our customers.

How does the migration process work?

Accounts will be migrated in a number steps, depending on the services used:

1. Firstly, we will create a new account for you on our newer website at https://id.ie - we'll notify you immediately that happens so you can log in and create additional account users etc.
2. Next we will migrate over any domain registrations to our newer system so that your domains will be billed managed through that new system from that point onwards.
3. We will then move billing information for all other services so that all billing takes place via our newer system
4. Over a longer period, actual services will be migrated away from our existing platform to our newer systems.

We'll do our best to keep you informed at each step in the process. 

What should I do before the migration starts?

In general, no specific customer action is required in advance of the migration. If we do need you to do anything to help migrate particular service or during a particular phase, we'll let you know when the time comes. If you are using third party name servers for your domains, we suggest setting a low time-to-live (TTL) on website or email records to make any changes propagate faster, however we'll let you know closer to the time in such cases.

What if I have questions, or encounter issues with my services after migration ?

If you have any questions or post-migration issues, please contact our team via the integrated ticketing system in your new account. If you can't do that (or can't access your account), feel free instead to email us at migration@irishdomains.com and we'll be happy to help.


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