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Maintenance window due to Data Center power works [completed]
Posted by Helpdesk Admin on 28 November 2017 08:28 PM

Due to maintenance on Data Center power systems, there will be a risk of interruption to some services between 22:00 on 29/11/17 and 06:00 30/11/2017

This could affect some web based services including Cloud Linux shared hosting and control panel access for periods of time.

Email, VPS and legacy Linux/Windows hosting services are not expected to be affected.

Update [04:30]

All maintenance is completed.

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Network Issues [Resolved]
Posted by Helpdesk Admin on 14 November 2017 03:54 AM

We are currently experiencing some network connectivity issues affecting all services.

These are under investigation and we will update here in about 45 minutes.

[Update 04:30]

Problem appears to be related to power outage on Data Center A side.

Normally this is not a problem but it seems to have caused issues on a couple of network devices that is affecting several services.

We expect to have connectivity restored to most services progressively over the next 30-45 minutes.

[Update 05:15]

Email, VPS and Legacy Windows/Linux hosting are all functioning normally, we expect remaining services to restore within the next few minutes.

[Update 05:50]

All services are functioning normally.
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New Webmail+ Interface
Posted by Helpdesk Admin on 29 September 2017 11:14 AM

This weekend, we are rolling out our new Webmail+ interface for email accounts on

This is a newer, modern interface giving a more functional experience and improved browser compatibility and will be available from Monday morning.

Control panel links will open the older client, this will change over the next week as individual accounts are upgraded.

The older Webmail+ client can still be accessed at for the next 30 days, there is also a link to the old client on the newer login page.

If you encounter any issues with the new Webmail, please let our Helpdesk team know by emailing or open a ticket on our support site and they will jump on it right away.

[Update 02/10/17]

The new interface is live, some visual changes may happen over the next few hours as we integrate new theme.

[Update 05/10/17]

Control panel links have been updated to use new interface.

If you need to move contacts from the old interface, simply log into the old interface at and click "Addresses" -> "Export" and save the resulting file. Then log into the new interface and click "Address Book" -> "Import", select the saved file and click on the "IMPORT" button.

The link to the old interface will remain in place until early November.

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Hardware fault on legacy shared hosting node VZLINWEB04 [resolved]
Posted by Helpdesk Admin on 28 August 2017 04:51 PM

The above hosting node is experiencing hardware issues and will be migrated across to a replacement machine this evening.

Some sites on legacy shared hosting will be affected at times during the move.

Affected IP addresses are:

We will update once this has been completed.

[Update: 19:55]

All affected sites have been moved to new hardware and arr running normally.

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