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Jun
11
Migration of Customer Accounts to new System [Ongoing]
Posted by Helpdesk Admin on 11 June 2021 02:35 PM

Important notice for customers on our older Odin Automation Platform

For the past year, we have been deploying a good proportion of new customer accounts and services using our new billing and hosting platform.

We are now ready to commence moving our existing customers onto our newer platform in order to benefit from the improved services available.

There is more information available in the migration section of our new website but the main outline is below:

https://id.ie/pages/migration

What are the differences between existing system and the new system ?

The new system provides enhanced security and improved performance for our customers. The main benefits are:

  • New, easier to navigate billing and automation system - control panels are easier to use.
  • Integrated ordering, domain/service management and support ticketing - everything though the one account.
  • Support for Anycast DNS for domains - faster and more resilient DNS service
  • Ability to enable two-factor authentication (2FA) for greater account security.
  • LiteSpeed powered web hosting - at least twice as fast as Apache while 100% compatible
  • Improved Webmail client including file sharing and chat.
  • Specific supports for WordPress websites including update management and server cache control

What data is being migrated?

Ultimately, everything, but we'll be proceeding in phases, as outlined below.

Will the upgraded service cost more ?

No, we are simply updating the underlying service provisioning and  management expiry date, renewal costs etc. will remain the same

Can I opt out of migration?

Unfortunately it is not possible to opt out as the new platform is required to provide safe and secure sservices for all our customers.

How does the migration process work?

Accounts will be migrated in a number steps, depending on the services used:

1. Firstly, we will create a new account for you on our newer website at https://id.ie - we'll notify you immediately that happens so you can log in and create additional account users etc.
2. Next we will migrate over any domain registrations to our newer system so that your domains will be billed managed through that new system from that point onwards.
3. We will then move billing information for all other services so that all billing takes place via our newer system
4. Over a longer period, actual services will be migrated away from our existing platform to our newer systems.

We'll do our best to keep you informed at each step in the process. 

What should I do before the migration starts?

In general, no specific customer action is required in advance of the migration. If we do need you to do anything to help migrate particular service or during a particular phase, we'll let you know when the time comes. If you are using third party name servers for your domains, we suggest setting a low time-to-live (TTL) on website or email records to make any changes propagate faster, however we'll let you know closer to the time in such cases.

What if I have questions, or encounter issues with my services after migration ?

If you have any questions or post-migration issues, please contact our team via the integrated ticketing system in your new account. If you can't do that (or can't access your account), feel free instead to email us at migration@irishdomains.com and we'll be happy to help.


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Jun
9
Scheduled Network Maintenance [Completed]
Posted by Helpdesk Admin on 09 June 2021 06:40 PM

We will be performing maintenance on our network between 0100 and 0400 on Monday 14th June 2021

This is to facilitate work by an external provider and also to enable internal network hardware changes.

Some delays and intermittent outages on hosting and email services between the times above are expected.

[01:05]

Maintenance has started.

[03:15]

Maintenance has completed.


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Nov
13
IE Registry Maintenance this weekend [completed]
Posted by Helpdesk Admin on 13 November 2020 03:44 PM

The .IE Registry are undertaking a major platform migration this weekend whereby all their domain management, API and administration systems are moving to a new platform. 

The migration process will involve suspending all .ie domain management (including registration, renewal, transfers, nameserver changes) from 10am on Sunday 15th November 2020 until at least 2pm on Monday 16th.

Domains will continue to resolve correctly so there will be no interruption to websites, email or other services using .ie domains, and DNS record changes via our systems will still function normally (provided no change of name servers is involved).

Although explicit domain renewals will not be possible until the new system is up and running, no domains will be suspended over this period. However it will not be possible to renew already suspended domains (expired > 40 days) and these will be deleted approximately 5 days after commencement of the new system.

As this is a major software change affecting the .IE Registry and all Accredited .IE Domain Registrars, timescales are subject to change and some disruption to domain management may persist after the migration period above - if that happens, please bear with us (if a change is urgent, please open a ticket on our support site at support.irishdomains.com using the listed admin or technical contact email address on your account and we'll do our best to help).

[Update 10:00 15/11/20]

Registry migration has started, .ie domain operations will be offline ontil Monday afternoon.

[Update 14:00 16/11/20]

Registry changeover has completed. Some operations may be delayed or impacted for the rest of today until matching changes on our system are fully implemented.


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Jun
17
Cert issue on email access [resolved]
Posted by Helpdesk Admin on 17 June 2020 12:58 PM

A few customers have reported cert errors appearing on email access.

This looks to be an issue with one of the email cluster nodes.

We expect a resolution shortly - please do not change any email program settings.

[Update 13:45]

This has been resolved.


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