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SSL issue on [resolved]
Posted by Helpdesk Admin on 18 May 2017 01:19 PM

There is an SSL issue affecting mail sending on at the moment causing some devices to display warnings.

Please do not change password on email accounts, no action is required.

We expect this to be resolved shortly.

[Update: 13.40]

SSL Issues resolved

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Maintenance on mail storage systems [completed]
Posted by Helpdesk Admin on 11 May 2017 06:32 PM

We will be performing maintenance on the storage systems underpinning our Qmail service on Sunday night 14th May into the early hours of Monday morning.

Email services (Webmail/POP3/IMAP/SMTP) will be unavailable from 10:30pm Sunday 14th until approximately 3am Monday 15th. During this time, email clients may return timeout messages or prompt for new username/password (please don't change password if this happens, the original will work normally once maintenance has completed).

Update [22:35 14/5]

Maintenance on email systems has commenced, access will be suspended shortly.

Update [02:05 15/5]

Maintenance on mail storage is complete, all services should be running normally

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Reboot required on Windows VPS hardware node VZWIN13 [completed]
Posted by Helpdesk Admin on 02 May 2017 08:41 AM

The above Windows 2008 hardware node is running high load and exhibiting performance problems.

We will be performing a reboot of this node shortly, we expect downtime of ~10 minutes on hosted VPS containers.

Affected IP addresses are:

[Update 08:50]

Note has been rebooted and all containers are active.

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Authentication issues on email services [resolved]
Posted by Helpdesk Admin on 03 April 2017 01:33 PM

There is an issue with one of our email account authentication servers at the moment.

This may prevent users logging on to webmail or fetching mail from POP3/IMAP accounts.

We expect this to be resolved within 30 minutes, but please check here for updates.

If outlook or other email program prompts for a new password you should not enter a different password - once the server is working correctly you will be able to log in normally.

[Update 13:50]

Authentication service has been restored, services should be running normally.

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