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Issue with VPS Hardware node VZWIN13 [Resolved]
Posted by Helpdesk Admin on 28 September 2018 01:28 PM

We are investigating an issue with VPS hardware node VZWIN13 that is currently nor responding.

This is affecting a number of VPS containers with the following IP addresses:

[Update: 13:45]

This is due to a hardware issue (RAID controller).

The node is back online for now however it is likely we will have to replace the RAID controller in the near future.

We will schedule maintenance on this node between the hours of 2300 - 0200 (Sat) for further investigation and possible hardware replacement.

This may result in some further unavailability during that time but we will try keep this to a minimum.

[Update 23:20]

We will be taking this node down for hardware replacement shortly. We expect containers to be unavailable for up to 30 minutes.

[Update: 23:55]

Maintenance on this node is complete.

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Network maintenance [Completed]
Posted by Helpdesk Admin on 21 September 2018 04:36 AM

We will be performing maintenance on our network between 0100 and 0600 on Thursday 27th September.

This is to facilitate work by an external provider and also to enable internal network hardware changes.

Some delays and intermittent outages on services between the times above are expected.

[Update 05:45]

Maintenance is completed.

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Reboot required on Windows VPS hardware node VZWIN12 [Completed]
Posted by Helpdesk Admin on 07 September 2018 03:06 PM

The above Windows 2008 hardware node is running high load and exhibiting performance problems.

We will be performing a reboot of this node shortly, we expect downtime of ~10 minutes on hosted VPS containers.

Affected IP addresses are:

[Update: 15:30] The node has been rebooted, all containers should be online.

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Authentication issue on mail services [resolved]
Posted by Helpdesk Admin on 04 July 2018 01:45 PM

There is an issue with one of our email account authentication servers at the moment.

This may prevent users logging on to webmail or fetching mail from POP3/IMAP accounts.

We expect this to be resolved within 30 minutes, but please check here for updates.

If outlook or other email program prompts for a new password you should not enter a different password - once the server is working correctly you will be able to log in normally.

[Update 13:55]

Authentication service is back online.
There may be some residual delays to mail delivery for the next 30 minutes while queued messages are delivered.

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