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Intermittent Network Access [Resolved]
Posted by Helpdesk Admin on 27 January 2019 06:09 PM

We are experiencing some intermittent network issues at the moment.

Services are running, however some connections are timing out or experiencing delays.

We will update shortly when we have more information.

[Update 18:45]

Problem seems to be a large scale DDoS attack on our network.

Defences are being deployed, but there may be disruption for another while

[Update 20:10]

The attack is a pretty large one (9Gbps, 1 million packets per second).

It is ongoing, but is being mitigated so all services should be running normally at this stage.

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Network Maintenance [Completed]
Posted by Helpdesk Admin on 13 January 2019 05:56 PM

We will be performing network maintenance tasks on Thursday 17th January 2018

Work will take place on core network routers and switches between the hours of 2am and 3am.

Short periods of outage or increased latency is possible during this time, however we will endeavor to keep this to a minimum.

[Update 17/11/18 02:55]

Maintenance has completed for tonight.

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Upgrades to Hosting Automation Systems [Completed]
Posted by Helpdesk Admin on 10 December 2018 03:20 PM

We will be performing a major upgrade of our Odin Automation platform commencing 18:00 on Monday 17th December.

From this time, account login and control panel access at will be unavailable or intermittent until the upgrade is completed on Tuesday morning at approximately 10:00.

During the upgrade, impact on live services will be minimal but administration via control panel will generally be unavailable.

There will be an additional shorter outage on billing systems on Friday evening at 6pm lasting for 2-3 hours.

Registration via web store at will not be possible during the period.

Service specific impacts:

DNS - Individual servers may be offline for periods of time but redundant servers will answer requests (name server and DNS record changes will not be possible).

Email - No impact to clustered lMAP/POP3/SMTP services (creation/removal/password changes to accounts will not be possible).

Webmail - Access via will generally be available (access via control panel will not be possible).

VPS - Containers, VZPP and Plesk will not be impacted (administration via control panel will not be possible).

Linux Cloud Hosting - No impact to live sites on Cloud Linux cluster (administration via control panel will not be possible).

Legacy Web Hosting - Short duration outages will occur at times (administration via control panel will not be possible).

Billing - Overnight subscription renewals may be delayed by up to 24 hours.

Store - Domain and hosting signup will not be possible during the period.

Spam Filtering - No impact. Login via or will work OK.

Presence Builder - No impact to live sites (editing/publishing of websites using Presence Builder will not be possible).

WordPress - No impact to live sites or direct login (access via control panel will not be possible).

[Update 14/12/18 18:00]

Initial maintenance is scheduled to begin shortly, billing and ordering will be unavailable for 2-3 hours.

[Update 14/12/18 21:20]

Maintenance is complete for this evening, control panels are back online until Monday evening.

[Update 17/12/18 18:00]

Upgrade has commenced, control panel access will be intermittent/unavailable from now.

[Update 18/12/18 08:15]

The majority of upgrade tasks have completed and customer control panels are accessible again. 
DNS records updates via control panel may be accepted but delayed for a further period of time.
Signup via web store will be unavailable for the next few hours, signup/renewal via control panel will work fine.

[Update 18/12/18 10:00]

Upgrade process is complete.

A number of restarts to legacy web hosting are pending and will complete this morning.
Note that PHP5.3 is now officially deprecated on our hosting systems, please ensure to select PHP5.5 or higher via control panel.

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Intermittent Network Issues [Resolved]
Posted by Helpdesk Admin on 18 November 2018 09:45 AM

We are experiencing some intermittent network issues this morning.

It is manifesting itself as occasional short interruptions to network access.

We are investigating the cause currently and will update once we have more information.

[Update 10:05]

Network issues have been resolved.

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