Knowledgebase: Payment and Billing
How can I check if my domain or service is set to Auto-Renew?
Posted by Richard Moran on 23 October 2012 02:54 PM

A service or domain can only auto-renew if:-

(1) it is set to auto-renew (default setting) and

(2) there is a valid credit or debit card set as a default payment method for the account. 

 

All domains & services are initially set to auto-renew. This can be changed for each individual subscription or domain.

 

As the renewal date for any service or domain registration approaches, our system will automatically email the billing contact on the account to advise of the upcoming renewal. The email will indicate if the specific service or domain is set to auto-renew.

If the domain or service is set to auto-renew, you must ensure that you also have a valid credit or debit card set for auto-payments. 

 

 

To check if auto-payments is set up:-

Log in to your control panel

Select "Account" from the main menu

Under "Payment Methods", it will show "Auto Payments: On or Off"

To view the payment methods set up on your account, click on "Payments methods". This will list the credit or debit cards configured on your account, as well as showing which, if any is set for Auto-payments.

To change your Auto-payments method, click on the card for full card details & select the "Enable Auto-payments" or "Disable Auto-payments" button as required.

You can add new cards to be used for payments by clicking on the "Add Credit or Debit card" link, or you can modify or remove cards by clicking on the individual card.

 

To check if an individual Service or Domain is set to Auto-renew

Select "Account" from top menu

Under Subscriptions, select "Subscriptions" or "Registered domains"

Click on the individual subscription name or domain name you wish to check.

Full service details will be displayed, name, status, period etc as well as Auto-Renew on or off .

Auto-renewal for the subscription can be changed by clicking on the "Turn ON Auto-renewal" or "Turn OFF -Auto-renewal " button at the bottom of the page.

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